Status of this document
This is a placeholder policy for launch readiness and is not legal advice. Final refund terms should be reviewed by qualified counsel and aligned with the actual payment provider flow.
Last updated: 2026-06-20
General rule
Refund eligibility depends on the product, plan, recharge method, consumed quota, support work already delivered, payment provider limitations, and any written agreement for the order.
Consumed usage
Used quota, completed support work, delivered integration services, and third-party costs may be non-refundable unless a written exception applies.
Duplicate or mistaken payments
If a duplicate charge or obvious payment mistake occurs, contact support promptly with order identifiers and no secrets. We will review the request against dashboard records and payment provider data.
No unlimited service promise
Refund requests cannot be based on an assumption of unlimited access, guaranteed throughput, or unconfirmed SLA. Usage limits and support expectations must be confirmed through the dashboard or written service terms.
Contact
Submit refund questions through https://contact.codexpertise.com with your account email, order reference, and a concise explanation. Do not include API keys or payment card details.